Emergency Support SLA & VVIP Eligibility

Talkfever may provide priority support for urgent account safety, data security, impersonation, hacking, unauthorized access and VVIP account protection matters.

Emergency support may apply to the following cases:

• Account hacked or suspected account takeover
• Unauthorized login or suspicious login activity
• Unauthorized change of mobile number, email, password or payout details
• Fake profile or impersonation of user, creator, public figure, brand or business
• Unauthorized page, group or community takeover
• Unauthorized ad campaign, post, message or payment activity
• Exposure of private or sensitive user information
• Threat, harassment, coordinated abuse or targeted attack
• VVIP or verified profile misuse
• Fraudulent use of Talkfever name, logo or official identity
• Security threat affecting user data or platform integrity
• Emergency Response Priority Levels

• Important SLA Disclaimer

The above timelines are target response timelines and not guaranteed resolution timelines. Actual resolution may depend on:

• Completeness of the complaint
• Identity or ownership verification
• Availability of evidence
• Complexity of the issue
• Legal or regulatory requirements
• Platform logs and technical review
• Third-party dependency
• Court, government or law enforcement involvement
• Fraud, abuse or security investigation requirements

Talkfever may take immediate temporary protective action, such as account lock, payout hold, admin restriction, post restriction or campaign pause, where required to protect users, VVIP accounts, businesses, creators, advertisers or platform integrity.

Talkfever may provide enhanced protection under the VVIP Account Protection Guard framework to selected high-risk, high-impact or sensitive accounts.

VVIP protection is not automatically available to all users. Approval may be based on verification, risk assessment, public visibility, business relevance, account importance and Talkfever’s internal review.

• Eligible Account Categories

VVIP protection may be considered for:

• Verified public figures
• Celebrities, artists, musicians, actors and performers
• High-reach creators and influencers
• Founders, directors and senior business leaders
• Investors and high-value corporate users
• Journalists, media professionals and public-facing experts
• Brand and corporate accounts
• High-value advertiser accounts
• Page, group or community owners with large audiences
• Creator Led GTM Award participants with high campaign visibility
• Monetization-heavy creator or business accounts
• Accounts facing repeated impersonation, hacking attempts or targeted abuse
• Official Talkfever ecosystem partners or strategic collaborators
• Application for VVIP Protection

Users may apply for VVIP protection through the in-app request path or by contacting Talkfever support.

The applicant may be required to submit:

• Full name
• Registered Talkfever mobile number and email address
• Talkfever profile link or username
• Category of account, such as creator, public figure, brand, business, investor or media professional
• Reason for VVIP protection request
• Proof of identity or authority, where required
• Public profile links, media links or official website links
• Business registration documents, where applicable
• Brand ownership or authorization letter, where applicable
• Page/group/community ownership proof, where applicable
• Evidence of impersonation, hacking, repeated abuse or security risk, if applicable
• Review and Approval Timeline

Talkfever will make reasonable efforts to review VVIP protection requests within:

• Initial screening: 3 to 7 working days
• Verification review: 7 to 15 working days
• Final approval or rejection: Within 15 to 30 working days, subject to completeness of documents and risk assessment

Urgent cases involving impersonation, account takeover or public harm may be escalated under the Emergency Support SLA.

• Approval Criteria

Talkfever may consider the following factors:

• Authenticity of account
• Identity verification
• Public visibility
• Creator or business impact
• Risk of impersonation
• History of hacking attempts
• Page/group/community influence
• Monetization or payout sensitivity
• Advertising or business account value
• Public interest or reputational risk
• Strategic relevance to Talkfever ecosystem
• Compliance history of the account
• VVIP Protection Status Disclaimer

VVIP protection approval is at Talkfever’s discretion and does not create any permanent right, contractual entitlement, employment relationship, commercial guarantee or special legal status.

Talkfever may approve, reject, suspend, downgrade or remove VVIP protection if:

• Submitted information is false or incomplete
• Verification fails
• Account violates platform policies
• Account is involved in fraud, spam or abuse
• Public visibility or risk level changes
• Account owner requests removal
• Legal, compliance or platform safety reasons require removal

Users may report account safety, impersonation, data misuse, VVIP protection issues or emergency security concerns through Talkfever’s in-app reporting system, where available.

• General Account Safety Report Path
• Talkfever App / Website → Profile → Settings → Help & Support → Report a Problem → Account Safety & Security

Users may select one of the following report categories:

• My account is hacked
• Suspicious login activity
• I cannot access my account
• My mobile/email was changed without permission
• My payout or payment details were changed
• Fake profile or impersonation
• Fake brand or business page
• Fake Talkfever official account
• Page/group/community takeover
• Harassment or targeted abuse
• Private information exposed
• VVIP protection request
• Other account safety issue
• Report a Fake Profile or Impersonation

Users may report impersonation directly from the fake profile:

• Fake Profile → Three-Dot Menu → Report → Pretending to be Someone → Select Category → Submit Proof

Available categories may include:

• Pretending to be me
• Pretending to be my business or brand
• Pretending to be a public figure
• Pretending to be a creator
• Pretending to be Talkfever official account
• Fake investor / fake business identity
• Other impersonation
• Report Page or Group Takeover
• Page / Group → Three-Dot Menu → Report → Ownership or Admin Issue → Page/Group Takeover

The complainant may be required to provide:

• Original owner/admin details
• Page or group link
• Screenshot of unauthorized change
• Proof of ownership or authorization
• Registered mobile/email
• Any supporting document
• VVIP Protection Request Path
• Talkfever App / Website → Profile → Settings → Account Safety → VVIP Account Protection Guard → Apply / Request Review

The user may be required to select account category and upload supporting proof.

• Emergency Account Lock Request Path

For urgent account takeover or hacked account cases:

• Talkfever App / Website → Help & Support → Emergency Support → Lock My Account / Report Account Takeover

Where emergency in-app access is not possible, users may email:

• Account Safety Email: grievance@talkfever.com Privacy Email: grievance@talkfever.com Grievance Email: grievance@talkfever.com Phone: 02269621912

Email reports should include:

• Full name
• Registered mobile number
• Registered email address
• Talkfever username or profile link
• Description of issue
• Screenshots or proof
• Fake profile/page link, if applicable
• Identity or ownership proof, where required
• Urgency level and contact details

Talkfever provides an account safety and VVIP protection framework to support users, creators, public figures, businesses, advertisers, investors, page owners and high-risk accounts. Emergency account safety issues may be reviewed under priority timelines, with critical cases targeted for initial response within 2 to 6 hours. VVIP protection may be granted after verification and risk assessment, normally within 15 to 30 working days. Users may report safety issues through the in-app report path or by contacting Talkfever’s account safety, privacy or grievance support channels.